Refund Policy
Refund Policy
Effective Date: July 11, 2023
Last Updated: July 16, 2025
Refund Policy
At L&J Personalization, we take great pride in creating unique, high-quality engraved gifts designed especially for you. Because each item is custom-made based on your specific engraving instructions, we ask that you carefully review your personalization details before submitting your order. Please note that we are not responsible for any spelling or grammatical errors entered by the customer in the engraving text.
Our Commitment to You
Your satisfaction is extremely important to us. If you are not completely happy with your purchase, please contact our customer service team at [support@ljpersonalization.com] within 7 days of receiving your order. We will do our best to address any concerns and work with you to find a suitable solution.
If you believe there is an issue that is exceptional to our policy, please don’t hesitate to reach out for a management review. While we will make every effort to ensure your satisfaction, please understand that we reserve the final decision on all refund or replacement requests.
Refunds and Exchanges
Due to the personalized nature of our products, we generally do not accept returns or offer refunds unless:
The item arrives damaged or defective.
The engraving differs from the order details you provided due to a manufacturing error on our part.
If an issue falls within these categories, please provide photos and a detailed description so we can assess and resolve the situation promptly. In such cases, we may offer a replacement, repair, or refund at our discretion.
How to Avoid Issues
Double-check your engraving text before submitting your order, including spelling, grammar, and punctuation.
Contact us if you have any questions or need assistance before placing your order.
Final Note
Because each item is custom-made just for you, cancellations or changes cannot be accommodated once the order has been processed. We truly appreciate your understanding and your trust in choosing L&J Personalization for your special gift.